What We Do + How We Can Help
Hospital
- Evaluate + reconstruct customer service pain points - billing + PBX + interfacility transfers
- Organize interfacility transfer processes with clearly articulated steps
- Establish relationships + transfer agreements between facilities
- Develop policies + training to expedite critical patient interfacility transfers
- Create strategies to utilize air ambulances
- Design outreach + marketing plans to increase interfacility transfer business for specialty service lines
- Preplanned processes prepare the healthcare team + mitigate risk of critical patient deterioration + safeguard rapid transfer
- Patient access to services impacts patient engagement + satisfaction
Transfer Center
- Identify present barriers + pain points impacting throughput + patient leakage
- Enhance current platforms to effectively manage patient transfer logistics
- Assist with new platform implementation
- Design systematic protocols + procedures + guidelines to facilitate patient transfers
- Aid in selection of appropriate destinations + mode of transport + affiliate agreements
- Integrate with transport communication centers
- Implement outreach strategies to promote ease of use + yield an expansion in referrals
Health System
- Establish procedures to shift current interfacility referral patterns + keep patients in-network
- Creative solutions to facilitate transfers + modes of transport
- Maximize regional health system resources to promote services to referring physicians + capture transfers in
- Emphasize specialty service lines + preserve in-network usability
- Evaluate innovative partnerships with small hospitals to expand service network + increase affiliations + referral opportunities
Physician Relations
- Connect referring/sending + specialty physicians
- Cultivate relationships to create a broader network of referrals
- Formalize processes + arrangements for consultation + telemedicine + care services
- Create physician to physician education opportunities
- Develop strategies to promote specialty service lines referrals, which impact clinical and financial outcomes
Emergency Medical Services
- Facilitate EMS coordinator duties, based upon a fire department's needs + compliance within county EMS protocols
- Ongoing education + skills + patient care reports + CQI program + biomedical equipment + inventory management systems + controlled substance tracking + management of annual TB testing
- Integrate best practices with public safety communication centers to improve service
- Evaluate impact + benefits of EMS public-private partnerships
- Design plans to leverage public-private affiliations
Law Enforcement
- Assess community behavioral health needs + service gaps, which impact front line law enforcement agencies
- Devise solutions for 5150 + behavioral emergency destination logistics
- Create cross-sector relationships, between public-private agencies
- Collaborate with decision makers from government agencies to implement resources for behavioral health patients
- Work with mental health community response team resources + hospitals to decrease officers turnaround times + return back in service quicker