What We Do + How We Can Help

Hospital

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  • Evaluate + reconstruct customer service pain points - billing + PBX + interfacility transfers 
  • Organize interfacility transfer processes with clearly articulated steps 
  • Establish relationships + transfer agreements between facilities 
  • Develop policies + training to expedite critical patient interfacility transfers 
  • Create strategies to utilize air ambulances 
  • Design outreach + marketing plans to increase interfacility transfer business for specialty service lines 
  • Preplanned processes prepare the healthcare team + mitigate risk of critical patient deterioration + safeguard rapid transfer 
  • Patient access to services impacts patient engagement + satisfaction

Transfer Center

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  • Identify present barriers + pain points impacting throughput + patient leakage
  • Enhance current platforms to effectively manage patient transfer logistics
  • Assist with new platform implementation     
  • Design systematic protocols + procedures + guidelines to facilitate patient transfers
  • Aid in selection of appropriate destinations + mode of transport + affiliate agreements
  • Integrate with transport communication centers 
  • Implement outreach strategies to promote ease of use +  yield an expansion in referrals    

Health System

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  • Establish procedures to shift current interfacility referral patterns + keep patients in-network
  • Creative solutions to facilitate transfers + modes of transport
  • Maximize regional health system resources to promote services to referring physicians + capture transfers in
  • Emphasize specialty service lines + preserve in-network usability
  • Evaluate innovative partnerships with small hospitals to expand service network + increase affiliations + referral opportunities  

Physician Relations

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  • Connect referring/sending + specialty physicians 
  • Cultivate relationships to create a broader network of referrals  
  • Formalize processes + arrangements for consultation + telemedicine + care services 
  • Create physician to physician education opportunities 
  • Develop strategies to promote specialty service lines referrals, which impact clinical and financial outcomes

Emergency Medical Services

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  • Facilitate EMS coordinator duties, based upon a fire department's needs + compliance within county EMS protocols  
  • Ongoing education + skills + patient care reports + CQI program + biomedical equipment + inventory management systems + controlled substance tracking + management of annual TB testing
  • Integrate best practices with public safety communication centers to improve service
  • Evaluate impact + benefits of EMS public-private partnerships  
  • Design plans to leverage public-private affiliations

Law Enforcement

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  • Assess community behavioral health needs + service gaps, which impact front line law enforcement agencies  
  • Devise solutions for 5150 + behavioral emergency destination logistics 
  • Create cross-sector relationships, between public-private agencies
  • Collaborate with decision makers from government agencies to implement resources for behavioral health patients 
  • Work with mental health community response team resources + hospitals to decrease officers turnaround times + return back in service quicker

Want to know more?

How we can help 

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