Meet Our People
Our Founder - Melissa Schmidt, RN, BSN
Combining decades of business + healthcare + customer service has proven the right ingredients to impact change + outcomes. I take what I learned + what I know + fresh approach + share it with you.
Before launching Greenleaf, I was a passionate + customer-centric strategist + innovative problem-solver for a nationwide air medical company. I was relentless in trying to improve patients' access to critical medical care + create a memorable customer experience for our affiliates - hospitals + physicians + fire departments + EMS systems + communication centers + air medical + ground ambulance providers + state regulatory agencies + city officials. Trusting my faith, I knew my wisdom could be used to serve even better, so I established this consulting firm to assist + support + encourage those on a mission to improve the lives of their patients + their patient-centric practices.
Hospitals are constantly faced with the complex challenge of interfacility transfers + patient satisfaction. Patient outcomes can be affected by whether or not there is clearly defined guidelines + agreements in place to care for + transport critical patients to a higher level of care + specialty service lines. I want to help hospital leaders implement organized processes to expedite interfacility transfers + alleviate the fear healthcare team members feel when faced with a critical patient requiring transfer to a higher level of care or specialty services.
Organizations that have implemented best practices = better clinical + financial outcomes + higher patient satisfaction. I believe in creating a sacred trust + experience with my clients to deliver.
Experience + Why
Synergy + credibility + dedication have been the result of 25 years as a Registered Nurse in emergency + air medical + ground ambulance + EMS + prehospital and 15 years as a top performer in healthcare business development + sales + marketing.
Collaborating + brainstorming with physicians + clinical leaders + executive leaders has helped them identify barriers + implement solutions for patient care + satisfaction. Being authentic + caring, cultivating relationships + executing contracts with hospitals + health systems + securing transfer agreements has been rewarding. Referring + receiving facilities + physicians, have solved problems surrounding patient transfers + transport, with my distinct perspective + out of the box thinking + relationships.
Results are the byproduct of my ability to define when air medical + ground transport should be utilized + appropriate destinations. Hospitals + patients have benefited from my ability to connect relationships between specialty centers + smaller, community hospitals. Health systems have been able to leverage outreach marketing + shift referrals + transfer patterns to keep patients in-network with my adeptness. An increase in referrals + expeditious patient transfers has been the result of creating simple strategies to become customer-centric.
Being integrated in the EMS system + partnering with private + public providers, has improved prehospital care, using education + practice revision + policy changes.
Why?
To advocate + equip + inspire people taking care of people.
Our Tribe
We believe everyone sees things through a different lens + our background shapes our perspective. Our tribe of consultants are subject matter experts in customer service + hospital systems + physician relations + EMS + clinical + law enforcement + healthcare sales + marketing. Though we all bring our unique experience + talents + passions, one thing is consistent - we believe in customer care + customer service + patient advocacy.